Complaints, Investigations & Appeals

Draft notice: This document is provided for general informational purposes and should be reviewed by a qualified legal professional before official use.

What You Can Report

You may report concerns about a Tutor, Student, safety, harassment, inappropriate behaviour, payment, or a violation of the Terms and policies through the available support channels.

Investigation

RALMIX reviews only information reasonably necessary for the issue. RALMIX does not promise continuous monitoring or a recording of every lesson. For a specific complaint, it may review materials lawfully available to it; it cannot recover audio or video that was never recorded.

Human Review

Significant enforcement decisions are not described as being made automatically by AI. RALMIX may apply temporary restrictions where reasonably necessary for safety while a matter is reviewed.

Response and Explanation

A person involved may provide relevant information or an explanation through the available support route. RALMIX may limit details where privacy, safety, security, or legal obligations require it.

Appeal

A user may ask RALMIX to reconsider a significant enforcement decision and provide relevant context. The request should identify the account, decision, and reason for review.

Questions

Questions about Complaints, Investigations & Appeals can be sent to legal@ralmix.top.