Student Agreement

1. Scope and contracting role

This Agreement supplements the Terms of Use for Students using RALMIX. A Tutor supplies the teaching identified in the offer; RALMIX supplies the Platform and its own stated services. A Parent / Guardian arranging a minor's use must possess the relevant authority and comply with the Parent / Guardian Agreement.

An Account, enquiry or waitlist entry is not a promise of admission, Tutor availability or a paid booking. Card payments and automatic subscriptions are not currently available under the published Payments information. Do not pay through an improvised arrangement presented as RALMIX checkout.

2. Account and learner information

Provide accurate contact and learning information and maintain access to your Account email. Protect authentication credentials. Tell support promptly if another person is using your Account without permission. Do not impersonate a different learner, falsely claim adult status or share an Account to evade a safety or access restriction.

Only provide personal information relevant to the learning service. You need not disclose a home address, private documents, banking credentials or unnecessary health information to a Tutor. If an accommodation is needed, explain the functional need without oversharing; contact support about sensitive information that is genuinely necessary.

3. Choosing a Tutor and checking the offer

Review the Tutor's subjects, stated experience, languages, availability, price/currency and Lesson duration. Ask about a prerequisite or objective that materially affects suitability. Profile approval or a badge only concerns the checks actually described; it does not guarantee background screening, licensure, a particular outcome or compatibility with every Student.

A displayed price must not be confused with an available purchase. When paid orders are activated, check the final offer and applicable terms before confirming. Do not rely on an informal promise that contradicts the accepted order; seek clarification through support.

4. Scheduling, attendance and preparation

Confirm the Lesson date, local time/time zone and joining instructions. Prepare agreed materials and suitable audio/video equipment and connectivity. Join using authorised access, not another participant's credentials. Let the Tutor know if you will be late and use the available cancellation/rescheduling process when necessary.

The Refund Policy controls the published 12-hour cancellation rule, no-shows, Tutor absence and other remedies for future paid orders. A technical connection record does not remove your ability to explain that a Lesson was interrupted or not delivered. Do not falsify attendance or claim non-delivery for a Lesson you knowingly received.

5. Learning conduct and academic integrity

Treat Tutors, other Users and staff respectfully. Do not harass, threaten, discriminate, display inappropriate material or pressure a Tutor into a personal relationship. Follow reasonable instructions necessary for a safe educational environment, but you can decline an inappropriate request and report it.

Tutoring supports your own learning. Do not ask a Tutor or AI tool to sit an exam for you, impersonate you, fabricate a credential or complete assessed work contrary to the applicable rules. You may seek explanations, practice and feedback that are allowed by your educational institution.

6. Materials and intellectual property

Use teaching materials for the learning purpose for which access is granted and comply with any lawful licence disclosed to you. Buying a Lesson does not transfer copyright in a Tutor's course, recording or textbook. Do not redistribute access, upload protected materials to public repositories or resell another person's work without authority.

You retain rights you hold in your own work. RALMIX's operational content permission does not authorise public advertising with your private homework or likeness. Copyright concerns can be reported under the Copyright / DMCA Policy. Statutory permitted-use rights remain unaffected.

7. Privacy, media and external contact

Other participants can see or hear what your enabled camera, microphone or screen share transmits. Use a suitable environment and stop transmission if private information appears. Do not capture or publish another participant's media, voice or private messages without the required permission and lawful basis.

Follow the Online Classroom & Video Call Policy. A Lesson does not involve routine RALMIX recording, transcription or continuous staff monitoring. Do not move a booking or payment off-platform to evade applicable rules. If an external learning tool is suggested, consider its privacy implications before using it; minors require appropriate adult involvement.

8. Feedback, safety and complaints

Where reviews are available, describe your actual experience accurately and distinguish opinion from factual allegations. Do not sell reviews, coordinate fake ratings or threaten a false review for an improper benefit. Honest negative feedback is permitted under the Community Guidelines.

If something feels unsafe, you may stop a Lesson and contact existing support or ralmix.top@gmail.com. Describe the relevant interaction and preserve lawful, necessary evidence; do not circulate exploitative content. A safety report need not wait until the next Lesson. RALMIX is not an emergency service; contact local emergency authorities where immediate danger exists.

9. Results, remedies and closure

Learning progress depends on preparation, attendance, practice, starting level and other circumstances. No general statement guarantees a score, fluency or employment. This does not excuse failure to provide an expressly agreed service with the care required by law.

You may request Account closure and any applicable refund through existing support. Closure does not erase statutory rights or automatically delete all lawful records. The Privacy Policy explains data requests; Complaints, Investigations & Appeals provides a review route. The Terms' liability and local-rights provisions apply.