Terms of Use

1. Operator and scope

These Terms govern access to the RALMIX website at https://ralmix.top, Accounts and Services made available through it. RALMIX is operated by RALMIX LLC, an Egyptian company, Registration No. 300530, Tax No. 769-509-029, at Office No. 6, Apartment No. 1, 1202 Mohamed Mostafa Hammam Street, Nasr City, Cairo, Egypt. Contact: ralmix.top@gmail.com; +20 103 973 5390.

“Platform” means the RALMIX website and its available tools. “User” includes a visitor, Student, Tutor and Parent / Guardian. “Student” means a person receiving educational assistance; “Tutor” means the person identified as providing teaching; “Parent / Guardian” means a parent, legal guardian or other person legally authorised to act for a minor. An “Account” is a registered user account. A “Lesson” is a tutoring session arranged through the Platform. “Services” means the Platform services actually offered to you, not every format mentioned in marketing or navigation.

An individual acting for an organisation must have authority to bind it. These Terms do not themselves establish an enterprise service, a school relationship, accreditation or a data-processing agreement.

2. Contract documents and acceptance

Before accepting contractual terms, you must have a reasonable opportunity to read them. Creating or continuing an Account does not by itself prove acceptance of every later amendment, optional data use or future paid service. Where a separate affirmative agreement is required, RALMIX must obtain it for the relevant transaction or processing.

The Student Agreement and Tutor Agreement supplement these Terms for their respective roles. The Parent / Guardian Agreement applies to authorised adult arrangements for minors. The Acceptable Use Policy, Community Guidelines and relevant safety policies govern conduct. Payment Terms and the Refund Policy govern paid transactions only when available. The Privacy Policy explains processing; acknowledging it is not blanket consent.

Mandatory law takes priority. Subject to that law, an expressly agreed transaction-specific term governs its particular subject; the relevant specialist policy governs that subject; these Terms govern the remaining relationship. A profile, advertisement, support message or Tutor statement cannot silently override statutory rights, these Terms or an accepted order. A signed DPA governs only the processing identified in it.

3. What RALMIX provides

RALMIX provides facilities for discovering Tutors, managing learning-related interactions and using available online learning tools. The Tutor identified for a Lesson supplies the teaching. Unless a separate lawful agreement states otherwise, a Tutor is an independent service provider, not someone authorised to bind RALMIX, guarantee its performance or receive money on its behalf.

RALMIX remains responsible for its own Platform commitments and obligations imposed by law. Calling RALMIX a platform does not exclude liability for its own conduct. Public profile approval indicates permission to publish under the moderation process; it is not a universal guarantee of identity, expertise, safeguarding clearance or professional licensing.

Card payments, paid lesson purchases and automatic renewals are not currently available under the published Payments information. A profile price, enquiry, waitlist entry or unfinished booking is not a paid order. Features advertised as planned are not included until expressly offered. No employment, admission, qualification, visa, examination score or learning outcome is guaranteed.

4. Eligibility and minors

A person entering a contract must have the legal capacity and authority required where it is made. Tutors must be adults legally entitled to provide the teaching they offer. A minor's use must be arranged and supervised by an authorised Parent / Guardian where required by applicable law and the applicable RALMIX eligibility rules. A child cannot supply the adult's authority merely by selecting a checkbox or sending an invitation.

An account-age rule, the age of contractual capacity and the age for a child's own privacy consent are different requirements. No single age stated in another country's policy overrides local law. RALMIX may request proportionate evidence or restrict a feature where required authority cannot be established. Do not misstate age, impersonate an adult or use another person's account to evade a restriction. Unknown age or guardian status is not proof of adulthood or verification.

5. Account accuracy and security

Provide accurate contact details and keep important information current. Use an Account only in the role and manner authorised for you. Do not sell, rent, transfer or share access in a way that defeats identity, safeguarding or security controls. Keep passwords and authentication links private and report suspected compromise promptly through support.

You are responsible for your own misuse and for access you knowingly authorise, subject to applicable law; you are not automatically liable for every unauthorised act merely because an Account was involved. RALMIX may take proportionate protective steps, including restricting access while a credible security concern is investigated. Do not send passwords or authentication codes to a Tutor or purported support representative.

6. Lesson offers and booking

Check the Tutor, subject, format, duration, schedule, time zone, equipment needs and any prerequisite before requesting a Lesson. A confirmed appointment must be distinguishable from an enquiry. Where paid bookings are introduced, the order must also identify the supplier, total price and currency, taxes and unavoidable charges, cancellation terms and any expiry of a package before payment is authorised.

A material change to an accepted Lesson must be explained and handled through an agreed alternative or the applicable cancellation/refund remedy. A Tutor may not substitute an unapproved person without authorisation. Connection records can assist a dispute but are not conclusive proof that the entire Lesson was delivered satisfactorily.

7. Payments and off-platform dealings

The Payment Terms and Refund Policy provide the applicable rules. Do not send money, card information or banking credentials through messages or to a Tutor outside an authorised payment flow. The absence of active checkout is not permission to improvise collection on RALMIX's behalf.

Do not divert a Platform booking or solicit off-platform payment to evade applicable RALMIX terms. This is not an ownership claim over a person's contacts, a blanket ban on lawful pre-existing relationships or an undisclosed fee for private dealings. Any legitimate external educational resource remains subject to privacy, child-safety and intellectual-property rules.

8. Licence to use the Platform

Subject to these Terms, you may access available Platform functions for your own legitimate learning, teaching and related account administration. This permission is personal, limited and non-exclusive; it does not transfer ownership of RALMIX software, branding, interface, databases or materials.

Do not resell access, impersonate RALMIX, extract user data at scale, circumvent access controls or use protected content to build a competing database without permission. Restrictions do not override statutory rights that cannot lawfully be excluded, including applicable interoperability or other permitted-use exceptions. Third-party software retains its own applicable licence.

9. User content and intellectual property

You retain rights you hold in your profile, messages, teaching materials and other submissions. You must have the permissions needed to submit them and allow the intended recipients to use them. Do not upload confidential material belonging to an employer, learner or rights holder without authority.

You authorise RALMIX to host, technically reproduce, transmit and display your content to the intended audience as reasonably necessary to provide the Services you use, maintain security, handle complaints and meet legal obligations. This permission extends to service providers only for those purposes. Public Tutor profiles can be displayed in Platform discovery and search; private messages and Lesson media do not become advertising material.

This licence does not grant unrestricted rights to sell private content, publish a child's image, create promotional testimonials or train general-purpose AI on private communications. Such uses require a separate lawful basis and any necessary agreement. Upon removal or closure, routine display should end, subject to lawful retention, copies held by authorised recipients and backup constraints explained in the Privacy Policy. Existing rights of other participants are not extinguished by an Account closure.

10. Conduct and reviews

Follow the Acceptable Use Policy and Community Guidelines. Fraud, grooming, discrimination, threats, harassment, impersonation, academic cheating and unauthorised access are prohibited.

Where reviews are available, submit only genuine, relevant experience and disclose material relationships. Do not buy reviews, trade rewards for positive ratings, coordinate retaliation or threaten a negative review to obtain an improper benefit. Honest criticism and lawful complaints are not prohibited merely because they harm commercial reputation. Review removal must be based on applicable rules, not its negative sentiment alone.

11. Privacy and classroom use

The Privacy Policy and Online Classroom & Video Call Policy explain data and media handling. Other participants can see and hear what you transmit. Do not record, capture, transcribe or publish another participant without the required permission and a lawful basis. Joining a Lesson is not consent to unrelated recording, advertising or surveillance.

Reporting tools and safety policies do not mean that RALMIX continuously watches Lessons or monitors every message. In immediate danger, stop the interaction and contact appropriate local emergency services.

12. Restrictions, suspension and termination

RALMIX may investigate a credible breach and take proportionate measures to protect people, evidence and the Platform: request a correction, remove unlawful content, limit a feature, temporarily suspend access or terminate an Account for serious or repeated misconduct. Immediate restriction may be appropriate for exploitation, fraud, a material security threat or a legal requirement.

Where lawful and safe, RALMIX will explain the material reason and provide a review route under Complaints, Investigations & Appeals. Disclosure may be limited to protect a child, reporter, investigation or security information. An allegation is not itself proof of wrongdoing. No automatic confiscation of earned money or destruction of relevant history follows from an allegation.

You may request Account closure through support. Termination does not extinguish accrued refund rights, valid payment obligations, confidentiality, intellectual-property rights or lawful dispute evidence. Retention remains subject to the Privacy Policy, not an unrestricted right to keep everything.

13. Availability and changes to Services

Internet access, devices, third-party systems and scheduled maintenance may affect availability. RALMIX may make reasonable changes to free functionality, address vulnerabilities or discontinue a feature. It must respect commitments in an accepted paid order and mandatory rights; a general change power does not permit keeping payment for an undelivered service without a lawful remedy.

Neither party is responsible for delay to the extent excused by applicable law because of events genuinely beyond its reasonable control. The affected party should take reasonable mitigation steps. This clause does not automatically classify every outage as force majeure or remove a right to reimbursement for unperformed Services.

14. Responsibility and liability

RALMIX does not warrant that third-party teaching or AI output is error-free or suitable for every objective. Users must take reasonable care with important information and decisions. RALMIX is responsible for losses attributable to its breach to the extent required by applicable law.

To the extent law permits, RALMIX excludes liability for indirect commercial loss, loss of business opportunity or speculative profits that were not reasonably foreseeable consequences of its breach. This exclusion does not remove a consumer's recoverable loss, statutory remedies, payment/refund obligations, or liability that cannot lawfully be limited. In particular, nothing excludes liability for fraud, deliberate wrongdoing, or death or personal injury caused by negligence where exclusion is prohibited.

There is no blanket consumer indemnity. A Tutor or other User acting in business is responsible, to the extent caused by their culpable breach, for substantiated third-party claims arising from infringing content, unlawful teaching or misuse of personal data they supply. Recovery is limited to legally recoverable, reasonable loss and defence costs; it excludes the portion caused by RALMIX's own wrongdoing. RALMIX must give reasonable notice, allow participation in the defence and not impose an admission or non-monetary settlement obligation without consent. This does not bind a consumer to an unfair allocation of risk.

15. Disputes, applicable law and local rights

Egyptian law governs the contractual relationship, subject to mandatory rules that apply to the transaction and the User. If RALMIX directs Services to consumers in another country, this choice cannot deprive them of protections that applicable conflict-of-law rules preserve. Courts having jurisdiction under applicable law remain available; these Terms impose no compulsory arbitration, class-action waiver or exclusive foreign consumer venue.

You may contact support to seek resolution, but doing so is not a prerequisite to a regulator complaint, urgent relief, a protected chargeback or legal action. Internal discussions do not suspend statutory time limits unless law or an express agreement provides otherwise. RALMIX may also seek lawful relief against fraud, infringement and misuse.

16. Amendments and general provisions

Material changes must be identified with a new effective date and communicated in an appropriate manner before they govern an existing relationship, except where an immediate legal or safety change is necessary. Existing transactions retain their agreed terms unless a lawful variation is agreed. A wording correction does not automatically require every User to accept every document again; renewed agreement is required where the substance or applicable law requires it.

An invalid clause is severed only to the extent law permits without rewriting the bargain. Failure to enforce a right once does not waive it permanently. You may not transfer an Account or contractual obligations without permission where that would undermine identity, safety or performance. A lawful business transfer by RALMIX must not reduce mandatory protections and remains subject to privacy duties. No provision prevents protected disclosures or cooperation with authorities.

Questions and notices may be sent through the Contact page or the details above. Keep a copy of the terms and order that apply to you.