Payment Terms

1. Current availability

RALMIX does not currently offer activated card payments, paid lesson purchases, recurring subscriptions or automatic top-ups under its published Payments information. No payment processor, accepted card brand or payout provider is identified as active by these Terms. A price displayed in a Tutor profile is information, not confirmation that checkout is available.

The transaction rules below apply only when the relevant paid function is actually offered and the payer receives and accepts its applicable terms. This document is not a request to transfer money and creates no charge for browsing, requesting information or joining a waitlist.

2. Parties and responsibilities

RALMIX LLC operates the Platform. The identified Tutor supplies the teaching service; RALMIX administers Platform arrangements and, when enabled, authorised payment collection and refund requests. The order must identify the relevant supplier and payer responsibilities before a charge. RALMIX cannot avoid its own legal obligations by referring to a third-party processor.

A Parent / Guardian placing an authorised order for a minor must have legal capacity and authority. A child must not be asked to enter another person's payment credentials. No Tutor may invent a payment channel or represent a personal bank transfer as an authorised RALMIX purchase.

3. Price disclosure and order formation

Before payment, the offer must identify the Tutor, subject/format, Lesson duration and quantity, schedule or booking procedure, total amount, billing currency, unavoidable taxes/fees, cancellation rules and any validity period. Display the final payable amount before the payer confirms. An indicative price, conversion estimate or recommendation is not the final order.

The payer must be able to check and correct the order and take a clear action acknowledging a payment obligation. A charge must not arise from an ambiguous free-trial or waitlist button. The transaction confirmation should identify what was purchased and how to obtain support. If a pricing or availability error is discovered, explain it and obtain agreement to a corrected order or cancel/refund as applicable; do not debit an increased amount without authority.

4. Authorisation and payment information

Use only payment methods expressly offered in the enabled payment flow and for which you have authority. A provider or bank may require authentication or compliance checks. Their lawful requirements must be disclosed as appropriate; this is not an unlimited permission to demand sensitive documents through ordinary chat.

Never send card numbers, security codes, banking passwords or one-time authentication codes to a Tutor or support agent. RALMIX must explain the actual provider's role and data processing before introduction. These Terms do not claim that RALMIX already stores, tokenises or processes card credentials, nor that it holds a payment-security certification.

5. Currency, tax and fees

The billing currency must appear in the final order. A bank or provider may apply its own conversion or charges, where relevant, independently of the listed Lesson price. RALMIX must disclose charges it imposes or can determine before confirmation and must not invent a retrospective processing fee.

Taxes depend on the actual transaction, supplier, place of supply and applicable law. This document does not prescribe an unverified VAT rate or transfer every collection obligation to the User. Any required receipt or invoice must identify the proper supplier and transaction information. A profile price does not establish tax treatment.

6. Failed, duplicate or disputed payments

A failed or incomplete authorisation is not proof that a booking has been paid. Where uncertainty exists, check the payment status before retrying to avoid duplicate charges. An erroneous duplicate must be investigated and corrected. Access restrictions following a failed payment must be tied to the affected service, not unrelated rights or a false claim that money is owed.

Report suspected unauthorised use promptly to your payment institution and RALMIX when the enabled payment service is involved. RALMIX may reasonably investigate fraud and preserve relevant evidence. It must not treat a good-faith dispute as automatic fraud or make final confiscation solely on suspicion.

7. Cancellations, refunds and credits

The Refund Policy controls cancellation windows, non-delivery, unused purchases, statutory withdrawal and refund handling. Nothing here limits non-waivable consumer rights. A payment provider's process does not replace the supplier's responsibility for a remedy owed by law.

Credits, vouchers, packages or other balances apply only if explicitly introduced with their own clear conditions. This document does not establish an electronic wallet, transferable currency, deposit account or stored-value scheme. No unannounced expiry or automatic conversion into credit applies to a monetary refund owed.

8. Subscriptions and later changes

There are no current recurring subscriptions or automatic top-ups under the published Payments information. If introduced, a distinct offer must explain the billing period, amount, renewal, trial conversion, cancellation and any required reminders, with legally sufficient agreement before charging. These Terms are not advance authorisation for recurring billing.

New prices or fees apply prospectively to the applicable offer, not retroactively to an accepted order. Material changes must be disclosed and accepted where required. A saved Account or prior one-off purchase is not consent to a different financial product.

9. Tutor earnings and disputes

Tutor compensation is governed by the Tutor Payment & Payout Terms and an activated commercial schedule. Listing a price does not establish a commission rate, settlement date or guaranteed income. User refunds and Tutor entitlement must be reconciled according to agreed rules without charging the same loss twice.

Contact ralmix.top@gmail.com, +20 103 973 5390 or https://ralmix.top/contact/ for billing questions. Include the reference, not payment credentials. Complaints, Investigations & Appeals provides a review route without restricting bank, regulator or court rights.