Tutor Payment & Payout Terms

1. Conditional commercial framework

These Terms describe the framework for Tutor earnings and payouts if RALMIX activates the corresponding commercial functions. They do not announce that payouts are currently available. The platform commission rates for future paid purchases are stated in Section 4; this page does not establish a payout deadline, minimum withdrawal, provider, settlement currency or tax rate.

Commercial operation requires a specific schedule made available to and accepted by the Tutor before it applies. Until then, profile approval, a displayed price or a Lesson record is not evidence of an activated payout arrangement or a guarantee of earnings. The Tutor Agreement continues to govern professional responsibilities.

2. Required commercial schedule

Before paid teaching begins, the schedule must identify the contracting parties and teaching supplier, collection arrangement, price-setting authority, applicable fees and calculation base, earning/settlement events, currency, payment provider and eligible destinations, payout timing and any lawful minimum, refund/chargeback allocation, tax responsibilities and dispute contacts.

Terms must distinguish a provisional amount from money actually earned and payable. A dashboard estimate, if later introduced, must not be described as cleared money without confirmation. A Tutor must be able to retain the terms that apply to their Lessons. Material financial changes require prospective notice and any legally necessary acceptance.

3. Earning entitlement and records

Entitlement must be tied to the actual agreed service, its performance, the collection status and the commercial schedule. RALMIX may use booking and participation records as evidence, but a connection alone is not irrefutable proof of full delivery. A Tutor must not mark an undelivered Lesson completed or fabricate attendance.

Records should permit reconciliation of gross consideration, agreed deductions, refunds, adjustments and net payable amounts. A disputed item should be identifiable. No minimum volume of Students, guaranteed income, guaranteed placement or permanent price level is promised.

4. Platform fees and adjustments

Only fees expressly disclosed in the activated schedule may be charged, subject to law. The schedule must explain the calculation, currency and tax treatment and whether a fee changes when a Lesson is refunded. A general reference to “fees” is not authority to impose an undisclosed percentage later.

For paid purchases made after the relevant payment and booking functions launch, except for introductory lessons under the Trial lesson policy below, RALMIX’s platform commission is 20% of the full price paid by the Student for an individual Lesson and 35% of the full price paid by the Student for a group course. Each commission is calculated before deducting payment-provider fees or taxes. These rates apply only to future purchases for which the Tutor has been shown and has accepted the applicable commercial schedule; they do not change existing bookings or previously accepted terms. The schedule must also state payout timing and the treatment of refunds, payment-provider fees and taxes.

Corrections for a genuine mistake must be explained with the affected transaction and supporting basis. Deductions must not become arbitrary penalties. Any recovery of an overpayment or offset against future amounts must be authorised by the agreement and law, proportionate and open to review.

5. Refunds, non-delivery and cancellations

The Refund Policy governs the Student-facing remedy. The Tutor schedule must explain how that remedy affects Tutor earnings, including Tutor absence, late cancellation, incomplete delivery, Student cancellation and a Platform failure. RALMIX cannot transfer every refund to the Tutor merely because the claim arose on the Platform.

Where an adjustment is justified, it should relate to the affected service and agreed allocation of responsibility. A good-faith complaint is not proof that all unrelated earnings can be withheld. Do not pressure a Student to withdraw a valid complaint or accept a false completion record to preserve a payout.

Tutor compensation for future individual purchases under the supplement. Cancellation at least 12 hours before the lesson returns the full value and creates no tutor payout. At least 6 but less than 12 hours before the lesson, the retained 50% funds compensation under the accepted tutor payout rules. Cancellation less than 6 hours before the lesson, or a substantiated student no-show, is eligible for the applicable late-cancellation payout. Tutor cancellation or tutor no-show creates no payout for the undelivered lesson and fully protects the student value; repeated failures may prompt performance review. Platform failure is reviewed case by case. This supplement does not set a new commission rate or authorize a payout without the separately required commercial schedule. Tutors may report facts but may not issue refunds, promise credits or alter financial outcomes.

6. Chargebacks, failed collections and reserves

If a bank or processor dispute occurs after payment activation, RALMIX may seek relevant evidence and apply an agreed temporary hold to the disputed amount where lawful. The Tutor must cooperate truthfully and avoid sending excessive personal data. Responsibility for a chargeback, processor fee or failed collection must follow the disclosed schedule and actual cause; it is not automatically the Tutor's loss.

Any reserve or hold must have a stated basis, appropriate scope and a review/release event. It must not amount to indefinite confiscation. Unrelated payable amounts should not be restricted without a separate lawful basis. Account moderation alone does not conclusively establish payment liability. Payment institution deadlines may affect available dispute steps and must be communicated where relevant.

7. Payout account responsibility

A Tutor must supply accurate payment details only through the authorised process when available and must have authority over the receiving account. Provider identity and eligibility requirements may apply. A verified email or an approved teaching profile does not automatically satisfy financial verification.

Do not use a third person's account to hide the beneficial recipient, evade sanctions or launder funds. A change of payout details may require proportionate checks. Where information is wrong or a transfer fails, RALMIX should explain the known status and reasonable correction steps; it does not guarantee recovery from an account outside its control. No fee for correction applies unless lawfully disclosed and justified.

8. Currency and provider charges

The schedule must distinguish displayed Lesson currency, collection currency and payout currency. Where conversion occurs, it must identify the method or provider basis sufficiently for the Tutor to understand the calculation. RALMIX must not promise an exchange rate it does not control.

Processor, intermediary bank or receiving-bank charges may apply only according to the actual arrangement. Specify who bears them before they are incurred where required. This framework does not list imaginary providers or a universal fee exemption.

9. Tax and legal compliance

Each party is responsible for the tax, invoice, reporting and registration obligations legally assigned to it. The Tutor must assess their local self-employment and professional obligations. RALMIX must comply with any applicable withholding or reporting duty; it does not declare itself exempt merely by calling the Tutor independent.

Information needed for a genuine legal obligation may be requested proportionately through an appropriate channel. These Terms are not personal tax advice and do not establish that a particular country's reporting threshold has been reached. Any platform-reporting regime requires a separate applicability assessment.

10. Suspension, closure and review

Fraud, legal prohibition, unverified required payout details or a specific dispute can justify a lawful restriction. RALMIX must distinguish a provisional precaution from a final adjustment and provide the material reason and review route where lawful. A Tutor may challenge an error through existing support.

Termination of teaching access does not erase legitimately earned amounts or valid adjustments. Final reconciliation must follow the activated schedule and statutory obligations, with no invented post-termination forfeiture. The Complaints, Investigations & Appeals policy and Payment Terms apply within their respective scope.

Trial lessons and Tutor earnings

Trial lesson policy — published 26 October 2026. This clarification applies prospectively under the applicable disclosed commercial terms. It does not rewrite earlier acceptances, completed transactions or previously earned amounts.

For individual lessons, the first lesson actually conducted and recorded as completed between each Student and Tutor is an introductory lesson. The Tutor earns no remuneration for that lesson. This exception applies separately to each Student–Tutor pair, including when the Student has already studied with another Tutor. It does not apply to every lesson in a package or to group courses.

Subsequent individual lessons with the same Student follow the standard Tutor earnings and platform commission terms. Changing Tutors does not create another free-lesson benefit or another trial-credit entitlement for the Student. The Student’s payment, referral discount or use of lesson credit is separate from whether the Tutor earns remuneration for the lesson.

A cancelled booking or a TEST lesson does not count as a conducted introductory lesson. Cancellation, non-attendance, disputes and refunds remain subject to the applicable policies; this introductory-lesson rule does not itself determine compensation for an undelivered lesson.

Before completion, the account may show an expected earnings classification based on the current lesson history. It may change if another lesson with the same Student is completed first. After completion, an introductory lesson remains in teaching history with zero Tutor earnings; it is not a pending payout. A standard-earnings classification is not confirmation that funds have been settled or transferred. Tutors may contact Support to challenge an incorrect classification.