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Refund Policy

General rules for refunds, credits, missed lessons, and cancellations.

Effective: June 26, 2026 All documents

Refund Policy

Effective date: June 26, 2026

Version 1.0

Table of contents

  1. General Rule
  2. Trial Lessons
  3. Cancellations
  4. Credits
  5. How to Request
  6. Questions

Draft notice: This document is provided for general informational purposes and should be reviewed by a qualified legal professional before official use.

General Rule

Refund availability may depend on the purchased product, tutor, lesson status, subscription terms, local law, and the reason for the request.

Trial Lessons

If a free trial lesson is offered, it is subject to availability, scheduling rules, and fair use limitations. RALMIX may refuse duplicate or abusive trial requests.

Cancellations

Lesson cancellation and rescheduling windows should be shown during booking or in your account. Late cancellations or missed lessons may be treated as completed.

Credits

Where appropriate, RALMIX may offer account credit instead of a monetary refund. Credits may be limited to the platform and may have an expiration date if permitted by law.

How to Request

Refund requests should include the account email, order information, lesson date, and a short explanation. RALMIX may request additional details before deciding the request.

Questions

Questions about Refund Policy can be sent to legal@ralmix.top.